Frequently Asked Questions

How do I get in contact with the Customer Support Team? How quickly do you respond?

If you need assistance, reaching the Marie's Bites Support team is easy:

Contact Form: Fill out our Contact Form on the Marie's Bites website.
Email: You can also email us directly at mariesbites@outlook.com.
Social Medias : you can send us a message via Facebook, Instagram, X and Tiktok
Order Issue Form: Use our Order Issue Form to report an order issue such as damages, missing, or wrong items.

Response Times:

We aim to respond to all inquiries within a few hours. More complex issues could take up to 24 hours to resolve.

Check Your Inbox:

If you don't receive a response within this timeframe, please check your inbox, including your junk or spam folder, as our reply may have been filtered there.

My subscription box snacks arrived damaged. Can you assist?

Certainly! While we strive to ensure safe transit, carriers may occasionally mishandle packages.

Please click the link below to submit photos of the damage. Our team will assess and assist you with a free replacement, store credit, or refund. Thank you for your understanding.

Why hasn't my order arrived yet?

Your box begins its journey from Thailand and typically reaches you within 1-2 weeks of the shipping date. Please allow up to 4 weeks, considering possible delays due to local customs procedures or weather conditions.

For shipments to the US, orders are dispatched from Thailand and delivered directly by USPS, usually within 1-2 weeks of shipping. Please note that initial tracking updates may not appear immediately as your order travels to USPS.

Possible Delays:

During peak periods, such as holidays, tracking updates may experience delays due to increased carrier volumes.

Contact Support:

If your order hasn't arrived by the expected delivery date, please reach out to us at mariesbites@outlook.com via our Contact Us Page. We're here to assist you with any questions or concerns.

Need assistance with your order?

We're here to assist you! If you encounter any issues, please report them within 30 days of your ship date using our dedicated Order Issue Form. This form ensures we gather all necessary details to resolve your concern promptly.

For other ways to contact our Support Team, click: Here.

What is Marie's Bites?

You can take a look at the about page for more details about the story of Marie's bites

Where does Marie's Bites ship?

We can ship to the following countries: Brunei, Cambodia, Lao, Malaysia, Myanmar, Phillipines, Singapore, Vietnam, China, Hong Kong, Indonesia, Japan, South Korea, Macao, Maldives, Nepal, Sri Lanka, Taiwan, Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Ireland, Israel, Italy, Netherlands, New Zealand, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom, United States

What's inside the box?

Inside this box, you'll find 10-12 Thai snacks and sweets, paired with a delightful tea selection
New themed curation every month for each subscription box snacks
Sweet and Savory
A postcard from Thai famous places
Please be aware: If temperatures in your area exceed 28°C (82°F), this chocolate product may be susceptible to heat damage during transit. We regretfully cannot assume responsibility for any such damage incurred during shipping.

Are the subscription box snacks vegetarian/vegan/gluten-free/halal?

Due to variations in nutritional content, we cannot guarantee that all snacks in each month's box will be gluten-free or halal.

At Marie's Bites, we adhere to the Merriam-Webster's definition of vegetarian: a diet excluding meat, typically comprising vegetables, fruits, grains, nuts, and occasionally eggs or dairy products.

How Long Does Shipping Take?

Typically, your box arrives within 1-2 weeks after shipping. Please allow up to 4 weeks for potential delays due to local customs procedures or weather.

How much is shipping?

Shipping is 100% FREE for all subscription box snacks orders

I'm a new subscriber, what's my first box?

If you're new to Marie's Bites and ordering for the first time, you'll receive our welcome box as your first shipment.

After that, your exploration of Thailand unfolds with our exciting monthly themes, curated around regions, flavors, and more, offering a fresh adventure each month!

Returning subscribers enjoy continued access to our themed boxes as a perk of being valued Marie's Bites members.

Can I purchase just one box?

Absolutely! You can purchase a single box through our 1-Month Gift Marie's Bites Snack Box option, without the need for a subscription.

What are the dimensions of the box?

Our Marie's Bites Snack box measures 20x30x11cm. You can trust that the quantity and value of products remain consistent each month, with our curated assortment typically containing 10-12 items.

Can I tailor my subscription box snacks for dietary restrictions and food allergies?

At present, we're unable to accommodate customizations based on specific dietary restrictions or food allergies due to limited inventory. Additionally, we cannot guarantee the absence of allergens in snack items. Please enjoy snacks responsibly, taking into account any personal health considerations.

My subscription box snacks arrived damaged!

We're truly sorry to hear about this!

While we take every precaution to prevent transit damages, sometimes mishandling by carriers can occur.

For assistance, please contact us in all of our social media accounts to submit photos of the damages. Our team will assess the situation and provide a free replacement, store credit, or refund.

Please Note: As temperatures rise, chocolates may be affected. Above 23°C (73°F), slight damage may occur, while above 28°C (82°F), melting may occur during transit. We regret any temperature-related damages incurred during shipping.

Concerned about expired snacks?

Firstly, remain calm! Our snacks follow the DAY/MONTH/YEAR format, commonly used in Thailand. We ensure that our products are not expired before sale. If you have any concerns, please send a clear photo of the snack, including the expiration date, to mariesbites@outlook.com for assistance.

What subscription box snacks will I receive?

Embrace the element of surprise! Each month, you'll receive a curated selection of snacks tailored around exciting themes, regions, and flavors from Thailand. Get ready for a new adventure with every box!

How do I update my shipping address for my subscription box snacks?

Simply email us at mariesbites@outlook.com with your name and the email address associated with your subscription, and we'll take care of the address change for you.

What is your subscription cancellation policy?

We understand that circumstances can change, and you may need to adjust your subscription. Here's what you need to know about our cancellation policy:

Cancellation Process: To deactivate or cancel your subscription and prevent future renewals, simply email us at mariesbites@outlook.com with your name and the email associated with the subscription. Please do this at least 1 day before your subscription renewal date. For example, if your renewal date is on the 25th of each month, you must cancel by the 24th to avoid being billed for the next month's shipment.

Multi-month Subscriptions / Prepaid Shipments: If you have a multi-month subscription, deactivating your subscription prevents future renewals but does not cancel remaining or upcoming prepaid shipments. If you cancel after your subscription renews, your last charge will be for that renewal, and you'll receive all remaining prepaid shipments.

Partial Refunds for Remaining Prepaid Shipments: Should you need to cancel a multi-month subscription before all shipments are processed, contact our support team. We may be able to provide a partial refund for the unprocessed shipments. We value flexibility and aim to accommodate our subscribers' needs whenever possible.

How can I change to a different size or subscription plan?

While we enhance our Member Portal, please reach out to us at mariesbites@outlook.com through our Contact Us page for assistance in upgrading your current subscription.

When will I be billed for my subscription box snacks?

Your initial payment occurs upon checkout. Subsequent billings will take place on the same date every 1, 3, 6, or 12 months from the date of your original purchase, depending on your subscription payment plan.

What is your refund policy?

Due to the delicate nature and shorter shelf lives of our curated artisanal snacks, all purchases made through mariebites.com are considered final and non-refundable. While we do not accept returns, we are here to address any concerns you may have.

To manage your subscription preferences, we kindly request deactivating it before the renewal date if you prefer not to receive future boxes. Please note that subscription renewals are non-refundable, but we're happy to assist you with any changes you'd like to make.

If your order is delayed and hasn't arrived within 4 weeks from the shipping date, please contact us at mariesbites@outlook.com through our Contact Us page. We are dedicated to ensuring your satisfaction and will promptly address your concerns.

For missing or lost orders, please inform us within 10 weeks from the shipping confirmation date to be eligible for reimbursement. Your satisfaction is our priority, and we are committed to resolving any issues you may encounter.

Should you have any questions or encounter any issues, please don't hesitate to reach out to us at mariesbites@outlook.com or through our Contact Us page. We're here to assist you every step of the way.

Can I be charged in a currency other than USD?

Currently, all orders are processed exclusively in USD.

What if I incur VAT, customs taxes, or fees?

Each country has its own laws and regulations governing the processing of shipments from abroad. If customs charges, fees, or taxes are incurred, you are solely responsible for covering these expenses. Marie's Bites cannot be held liable for any customs charges or taxes imposed by your country upon delivery. Customs taxes are imposed by local authorities, and Marie's Bites has no control over whether import taxes are applied.

Please note: If you have already paid VAT taxes to Marie's Bites and are additionally requested to pay VAT by customs, please contact our support team at mariesbites@outlook.com or through our Contact Us page, and we will assist you further.

What Payment Methods Are Accepted?

We currently accept all major credit cards (Visa, MasterCard, AmEx, Maestro), as well as Stripe